Maintenance
Pemeliharaan Berkelanjutan
Menjaga perangkat lunak tetap stabil, aman, dan relevan. Response time untuk critical issue ≤ 4 jam, high ≤ 24 jam, medium ≤ 3 hari.
Aktivitas
- Bug fixing (sesuai prioritas/SLA)
- Security patch
- Dependency update (bulanan)
- Performance monitoring (real-time)
- User support & training
- Feature enhancement & refactoring
Output Wajib
- Incident Report
- Change Log
- Monthly Status Report